Q. Do you have a minimum order?
No, we don't have a minimum order.
Q. How much is shipping?
Shipping cost depends on the shipping method, shipping carrier, and your location. Also, oversized parts may be shipped by freight, so there are additional fees.
When placing your order online, please use the shipping estimate tool to get an approximate total. Once we have received and processed your order, additional shipping charges may be added to your invoice. A copy of your total invoice will be emailed to you.
EuroSport Tuning is proud to offer FREE SHIPPING* on any order over $149 within the contiguous United States and over $399 within Canada!
- No Hidden Fees or Taxes
- No at door delivery charges
- Local taxes and brokerage fees included online at checked out
Note: Not all items quality for free shipping, products which are overweight or low margin items may not qualify for free shipping. Our website indicates which items do qualify for free shipping, so please review the product page and call us at 905-895-2334 with any questions.
*Please note: Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the contiguous United States and Canada. We reserve the right to select the shipping method on all Free Shipping orders. Truck freight and oversize charges may apply to some orders. Additional handling fees may apply to some heavy or bulky items due to size, weight, or special handling requirements. If this is the case, we will contact you before shipping. You will have the option to cancel your order.
To get your exact total prior to finalizing your order, please contact us with the list of part(s) you’re ordering, the shipping address, and your preferred shipping method (if applicable).
Q. What shipping methods do you offer?
Standard methods are ground, 2nd day, next day, and freight (for large items).
We usually ship via UPS or FedEx. However, we use Dicom, Canpar, DHL, USPS, Canada Post and/or Purolator to all locations across North America and around the world.
Q. Do you offer rush shipping?
In most cases, yes. Give us a call to place a rush order at 905-825-9334.
Q. How long does it take to process and ship my order?
Most orders are processed and shipped within 1-2 business days. Special orders and out of stock/back ordered parts will take longer.
Q. How long does shipping take?
Shipping time depends on the carrier and method of shipping you selected at checkout, but ground shipping typically takes 3-6 days. A physical address is preferred to get your order faster. We have multiple locations within the USA that we ship from, including New York, Pennsylvania, Ohio, Nevada, Texas and California. Orders will ship from the closest warehouse to you which has stock. EuroSport Tuning also has this map for estimated shipping times across Canada:
Q. Will you provide tracking information?
Yes. As soon as your order is ready for shipment, you’ll receive your tracking number via email.
Q. If I pay by credit card, will you charge my card once my order has shipped?
Your card will be charged when you place the order. For security reasons, we do not hold credit card numbers until the order ships..
Q. If I ordered a part that’s out of stock, when will it ship?
If you’ve ordered an out of stock or back ordered item, we’ll contact you with the estimated date of arrival and place your order on hold. Once the back ordered item is ready to ship, we’ll email you with tracking information.
Q. Can you ship my order to multiple addresses?
Parts shipped to multiple addresses will need to be placed as different orders. For help with this, please call 905-825-9334.
Q. Do you ship to AK, HI, and US territories?
Yes, but please be aware that shipping rates to these locations is higher.
Q. Do you ship to PO Boxes or APOs/FPOs?
Some carriers do not ship to PO Boxes or APOs/FPOs, so please call us to confirm shipping to one of these addresses is available. 905-825-9334
Q. Do you ship to Canada?
Of course. We even have a warehouse in Canada. Canadian customers will receive packages from our Oakville, Ontario location, so no additional fees are charged.
- Canadian customers must switch the country to CAD for pricing in CDN dollars. All website catalog pricing is in USD as a default.
- The prices shown in CDN dollars is the exact amount that will be charged to your credit card in CDN dollars.
- All applicable taxes will be charged to CDN orders.
Q. Do you ship internationally?
Absolutely! All international customer orders are sent via postal or courier, depending on the parts ordered. Once EuroSport Tuning has received your order, we will send you an e-mail with your options for shipping and will include the cost of shipping and estimated time of delivery.
- All website catalog pricing is in American dollars (USD).
- No taxes or custom duties are added at the time of the purchase.
- NOTE: It is possible you’ll be charged taxes, duty, and handling fees by authorities in your country at the time of delivery. EuroSport Tuning is not responsible for these fees.
Q. Do you ship hazardous items?
Yes, we can ship hazardous items.
Q. Do you ship oversized parts?
Yes, but be aware oversized parts are shipped by freight, meaning shipping costs are much higher. Any additional fees charged by the freight carrier for additional services either incurred through delivery issues or as requested by the receiver (other than normal shipping / handling costs) are the responsibility of the customer. These include but may not be limited to:
- Inside delivery or pickup
- Limited access delivery or pickup (including churches, schools, construction sites, and military bases)
- Lift-gate service, storage fees, or corrected bill of lading.
Q. What happens if you ship the wrong part?
We hope this never happens, but if it does, please contact us right away at [email protected] so we can correct this for you.
Q. What happens if the part is damaged during shipping?
It’s your or the receiving party’s responsibility to inspect your package for damage before accepting or signing for delivery. Open the package to check the contents, and ask the driver to inspect the contents too. If the shipment has been damaged, both the receiver and the freight carrier driver must write a precise description of the damage on both the receiver’s copy and the freight carrier's copy of the delivery receipt.
Shipment refusal: do not refuse the delivery unless you have identified that any damage to the product shipped has made it totally worthless. In case of partial damage or loss, you should accept the entire shipment and determine whether it can be repaired or retained with an allowance. The customer is responsible for any holding or shipping charges on a refused shipment that the freight carrier deems repairable.
Failure to inspect for damages at the time of delivery could result in any damage claim made thereafter being voided by the freight carrier, despite EuroSport Tuning’s best efforts on your behalf.
If a damaged package was dropped off, promptly call the shipping / courier company to start the claim process. Please also contact EuroSport Tuning at 905-825-9334 or [email protected]. If you need help, we will gladly assist you with filing a claim. When in stock, we will replace lost or damaged merchandise as soon as we receive the appropriate claim number from the shipping company.
Q. How can I be sure you’re shipping me parts that will fit my vehicle?
If you have any questions about fitment, please contact us prior to ordering. We're happy to help you order the correct part for your vehicle.
Q. What happens if the part doesn’t fit my vehicle?
If we sent you the wrong part, we’ll make it right. If you ordered the wrong part, you’ll need to return it to us within 30 days. Please see our return policy here.
Q. What if my address changes before my order ships? Can I change where you send my shipment?
Most orders leave our warehouse in 1-2 business days, so contact us right away if you need to change your shipping information. If your order has already been processed, you'll need to contact the carrier to update your shipping address.
Q. What if I never receive an order?
Prior to ordering, please ensure you have a secure place to have your package delivered. Unfortunately, the carrier is not responsible for a package after it’s delivered, and we do not cover loss after delivery.
If the package never reaches you, please refer to the tracking information. We have the tracking information too and will see where your package was delivered or if there was a delivery delay.
Q. How do I receive a freight or oversized package?
Please be aware that it is your duty (or the duty of a receiver signing on your behalf) to accept delivery of freight items. The receiver must be present to receive the shipment at the time of delivery. Failure of the receiver to be present may result in a delayed delivery and possible holding of the goods by the freight carrier.
- If the freight carrier is unable to make delivery, storage charges for each day held will accrue. If held, these charges are the responsibility of the customer.
- In the event that neither the freight carrier nor EuroSport Tuning are able to contact the customer to schedule a delivery, the goods will be returned to EuroSport Tuning and the original and return shipping cost, as well as any storage fees, will be charged to the customer. A restock fee may be charged at EuroSport Tuning’s discretion to cover any additional costs such as replacement packaging.
Q. What happens if I refuse the shipment?
Refusing a shipment means the order will be returned to us, which can delay a refund and cause additional charges. If you'd like to return your part, accept the shipment and follow our normal returns process.
