Shipping & Returns | Performance parts and accessories for Audi, BMW, Volkswagen, Mini, Mercedes Benz, Porsche and Volvo

Shipping & Returns

 

 

 

Return New & Unused Products

Yes – We Accept Returns/Exchanges!

At EuroSport Tuning, we want you to be happy with your purchase. If you’re not, you have 30 days from the invoice date or 20 days from receiving a back ordered item to request a return.

Some things to keep in mind before starting the return/exchange process:

  • The product being returned must be in saleable condition in the manufacturer's original packaging.
  • No refunds will be granted on any part that has been installed, modified, or that is not in saleable condition in its original packaging.
  • Electrical items are not eligible for return.
  • No refunds or returns on "special orders."
  • Damaged and/or defective items have their own return policy.
  • Any item(s) not returned within the period specified above (e.g., 30 days from the date of the invoice or 20 days from the date you received a back ordered item) may be exchanged for store credit only.
  • EuroSport Tuning reserves the right to charge a handling / restocking fee of 20%.

 

Please click here to create a return ticket

 

 

Cancel my order

You may cancel your order any time before it ships from our location or from our supplier if we don’t have it in stock. If the product you ordered had to be special ordered in from our supplier and they have already shipped the product to us the order can still be cancelled but is subjected to a restocking or return shipping fee. Please note that most orders ship within 1-2 business days. If you would like to cancel an order please email our customer service team at [email protected] with your name and order number.

 

 

Application / Fitment Issue

If you need to return a product that does not fit your vehicle and you feel that there is an error in our listing, please contact Customer Service to initiate a claim. We will investigate the issue and will make any corrections that are needed. If we find an error on our website or on behalf of a EuroSport Tuning Representative we will provide a shipping label for your return and arrange proper shipment of the correct product(s). All products must be new, unused and must be in the original boxes, including labelling, hardware, etc. Customers are responsible for checking the product description and fitment notes plus vehicle applications prior to ordering any product(s) to verify that the products you have selected are appropriate for your vehicle. Product(s) ordered that are listed correctly on our website but ordered in error will require shipping be paid by the customer, and will be subject to a restocking fee. Upon purchase customers agree to all terms and conditions set forth above. EuroSport Tuning reserves the right to act to its own discretion at any time, in EuroSport Tuning’s best interest.

 

 

Warranty

Thank you for your order with EuroSport Tuning. We pride ourselves in only carrying parts and products that we believe in. The hand selected parts in our catalogue meet certain standards in engineering and quality. All parts sold in our store are of high quality design, and materials. That being said, we do offer assurance in the rare instance of manufacture issues. Should you have problems with the parts you order from us, we’ve got you covered!

Every part sold in our online store is covered by a manufacturer’s warranty. The only parts not covered are those made for racing, rallying, or off-road use. Manufacturer’s warranties never cover parts that have been improperly installed, or altered in any way. Warranties are also non-transferable.

If you believe a part you purchased from us is defective, you must Contact our customer service team for a RMA number

There are two options for most warranty claims:

  1. Customer pays 100% for New replacement product(s) to be shipped. Customer then ships back the warranty product(s) to EuroSport Tuning OR our supplier. Once product(s) are received, inspected and deemed defective a full refund will be issued for the full product(s) cost, shipping not included.

  2. Customer ships the product(s) back to EuroSport Tuning OR our supplier for inspection. Upon warranty verification new or repaired product(s) will be shipped to the customer. If the failed product has already been replaced with a new product from another source EuroSport Tuning will issue a store credit for the warranted product upon receipt.

It is at the sole discretion of the manufacturer to make determinations about defects. Some manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labelling, paperwork, hardware, etc.

Warranties are non-transferable, and only apply to the original purchaser of the products(s). EuroSport Tuning will only replace or repair warranty products at our discretion. Refunds are not provided for any warranty transaction.

All products returned for warranty inspection are subject to testing and in some cases may require that the products are sent to the manufacturer for inspection. EuroSport Tuning does not guarantee that any products will be warranted until this process is complete. In some cases warranties will be denied and EuroSport Tuning must return the product(s) at the expense of the customer.

EuroSport Tuning is not responsible for any damages that may have occurred by using the products that we sell. EuroSport Tuning does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by EuroSport Tuning including labour or product coverage. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. EuroSport Tuning will only replace the defective product that was originally purchased from EuroSport Tuning once it has been verified that this product is faulty and we have confirmed that the product is within its warranty period. Products that may have been damaged or lost as a result of a faulty product or improper use will not be replaced by EuroSport Tuning under any circumstances. EuroSport Tuning will only ship replacement products to the original address that the product(s) was shipped to. The customer is responsible for the cost of returning any product(s) for warranty inspection or repair. Shipping charges are non-refundable.


Upon purchase customers agree to all terms and conditions set forth above. EuroSport Tuning reserves the right to act to its own discretion at any time, in EuroSport Tuning's best interest.

 

 

Pricing or Typographical Errors

While EuroSport Tuning strives to provide accurate product and pricing information, pricing or typographical errors may occur. EuroSport Tuning cannot confirm the price of an item until after your order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, EuroSport Tuning shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is incorrectly priced, EuroSport Tuning may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. Upon purchase customers agree to all terms and conditions set forth above. EuroSport Tuning reserves the right to act to its own discretion at any time, in EuroSport Tuning's best interest.

 

Shipping


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

 

 


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