Q. What happens if you send me the wrong part?
A. We hope this never happens, but if it does, please contact us right away at [email protected], so we can correct this for you.
Q. How long does it take for a part to arrive at my door?
A. Most orders are processed and shipped within 1 to 2 business days, but shipping times may vary. If you need a rush order, please call us at 905-825-9334.
Q. What happens if I need to return or exchange a part?
A. Email our customer service desk at [email protected] to advise us of the reason for return or exchange. We will issue the required "RETURN AUTHORIZATION NUMBER" (RMA) and email it to you. See our Return Policy for more details.
Q. What if the part is broken or damaged during shipping?
A. If a driver is attempting to give you a damaged package, do not refuse delivery. It's your or the receiving party's responsibility to inspect your package for damage before accepting or signing for delivery. Open the package to check the contents, and ask the driver to inspect the contents too. If a damaged package was dropped off, please contact the shipping company right away and ask to file a claim. If you need assistance with filing a claim, please contact us at 905-825-9334 or [email protected].
Once a claim is filed and we have the claim number, we will ship a replacement item (if in stock).
Q. Do you ship outside the US?
A. Absolutely! Please see our Shipping Policy for more details.
Q. Do you offer express/expedited shipping?
A. In most cases, yes. Give us a call to place a rush order at 905-825-9334.
Q. What shipping methods do you offer?
A. Standard methods are ground, 2nd day, next day, and freight (for large items).
We usually ship via UPS or FedEx. However, we use Dicom, Canpar, DHL, USPS, Canada Post and/or Purolator to all locations across North America and around the world. See our shipping policy for more details.
Q. Can I track my package?
A. Yes, as soon as your order is ready for shipment, you'll receive your tracking number via email.
Q. What do I do if I need to cancel my order?
A. You may cancel your order any time before it ships. Please note that most EuroSport Tuning orders ship within 1-2 business days. If the item is not in stock and needs to be special ordered a restocking fee may apply if the special order part has already been shipped to us.
Q. How can I be sure the part I need will fit my vehicle?
A. If you have any questions about fitment, please contact us prior to ordering. We are happy to help you order the correct part for your vehicle. Please contact us at 905-825-9334 or [email protected]
Q. What happens if I order the wrong part?
A. If you have questions about fitment or realize you've ordered the wrong part, please contact us at 905-825-9334 or [email protected]. Otherwise, you'll need to follow our standard Returns procedures.
Q. Do I need to have an account to order a part?
A. No, you can checkout as a guest. However, creating an account makes it easier to view and manage your order history.
Q. What payment methods do you accept?
A. We accept Visa, Mastercard, Apple Pay, Sezzle, Google Pay, and PayPal. If you have any questions, please contact us at [email protected].
Q. How do you protect my credit card information?
A. All customer information is strictly private and confidential. All online orders are encrypted using SSL. You can also elect to pay via PayPal, which adds an additional layer of security.
Q. Do you offer a warranty?
A. Every part sold in our online store is covered by a manufacturer's warranty. The only parts not covered are those made for racing, rallying, or off-road use. Manufacturer's warranties never cover parts that have been improperly installed, or altered in any way. Warranties are also non-transferable.
Warranty Exclusion: Specifically not covered are items used for racing, rallying, or off-road use and items that have been altered or improperly installed. Learn more here.
Q. How do replacement parts affect my vehicle's warranty?
A. The short answer is they don't.
The long answer? It's actually against federal law to void a warranty for use of an aftermarket part. The Magnuson-Moss warranty act, enacted in 1975, makes it illegal for auto manufacturers to void a warranty simply because the owner of the vehicle adds an aftermarket product to a vehicle. The law states that unless the manufacturer can prove the problem was caused by an aftermarket part, they have to repair the vehicle.
Q. What if I want to talk to a real person about my order?
A. Please contact the EuroSport Tuning team at 905-825-9334. See our hours below.
Q. What are your Customer Service hours?
A. You may order online 24/7 or send us an email to [email protected]. Please fee free to call us at 905-825-9334, Monday-Friday, 9:00 am-6:00 pm EST.
Q. Do you ever offer coupons or discounts?
A. Sometimes. Sign up to receive our newsletter or follow us on Facebook to be the first to know about coupons, discounts, and special offers from our manufacturers.
Q. Do you charge sales tax?
A. It depends on your location. All Canadian orders will be charged applicable taxes. For US and international orders, you may incur taxes and fees based on your shipping location.
